How can we help?

Find advice and answer from the EMPO Team

Getting Started

Learn the basics of using EMPO, from signing up to finding your first course.

Account & Profile

Manage your account settings, profile, and notification preferences.

Payments & Billing

Find information on payment methods, refunds, and invoices.

Course Taking

Get help with video playback, certificates, and course materials.

Instructor Help

Guidance on creating courses, managing payments, and engaging students.

Trust & Safety

How to report issues and stay safe on our platform.

Frequently Asked Questions

How do I reset my password?

You can reset your password by clicking the “Log In” button, then selecting the “Forgot Password?” link. Enter your email address, and we will send you a link to create a new password.

What payment methods are accepted?

We accept a variety of payment methods, including local mobile payments like KBZPay and WavePay, AyaPay, CB Pay, and regular bank transfer.

How do I get a certificate of completion?

Once you have completed 100% of a paid course, a certificate of completion will be automatically available for you to download from your student dashboard and the course player.

Can I get a refund for a course?

Yes, we offer a 3-day money-back guarantee for most courses. If you are unsatisfied with your purchase, you can request a refund within 3 days, provided you have not consumed a significant portion of the course content. Please see our Refund Policy for full details.

What will require to apply as an instructor?

After you finish your registration to become an instructor, EMPO will email you to request your CV and supporting documents. This process helps us provide the highest quality courses for our learners. Once we have reviewed your documents, we will send you a notification letter with the updates.